Midnight Boiler Calls
Structured intake collects property and fault details so you aren't waking up to unclear voicemails.
Industries · MaintenanceOS for landlords
Repair reporting for landlords who can't be on the phone all night
Capture tenant repair calls 24/7. Fixed rules decide urgency; hazardous reports latch for an authorised person.
Pre-launch status: under testing; not a live phone.
If a resident smells gas
Public safety advice, not a MaintenanceOS service: tell residents to get out and get fresh air, not to use switches or flames, to turn off the gas at the meter if it's safe to reach (not in a cellar), and to call the National Gas Emergency Service on 0800 111 999 (Northern Ireland: 0800 002 001). If someone is unwell or in danger, call 999. Gas and carbon monoxide steps
Sector key benefits
Emergency Triage vs Routine
Fixed server rules flag dangerous reports like gas or leaks for human clearance; routine jobs wait for morning.
Clear Evidence Trail
Complete timestamped record of tenant reports and actions for deposit and maintenance audits.
The safety boundary
Assistant captures
Caller identity, property details, and repair descriptions.
Team clears
Critical safety latches, emergency hazards, budgets, and dispatches.
UK maintenance — not a generic AI receptionist
Generic receptionist tools answer phones. MaintenanceOS for landlords is written for UK property-maintenance operations. Positioning only — voice remains in commissioning preview; not commercial general availability.
Emergency triage vs jobs: UK/999 guidance is locked in product source (never 911). Danger is designed to latch for a person; a leaky tap stays a structured job — not an invented emergency visit.
Contractor dispatch language: intake is designed to capture who, what, where, and access. Rules must not invent a van, slot, or “someone is on the way.”
Out-of-hours honesty: designed to collect caller details when the desk is closed. That is not a public always-on phone or commercially live receptionist.
No client-money: no payment, refund, compensation, fee-waiver, or client-money execution authority — for the model or automated money movement.
Frequently asked questions
What happens if a tenant reports a dangerous leak?
The system latches the ticket for authorised human clearance and advises immediate safety steps.
Can the assistant promise an engineer visit?
No. Fixed rules forbid inventing booking slots or contractor arrivals.
Does it handle emergency 999 calls?
Immediate danger to life receives UK 999 guidance (never 911). Pre-launch and under testing; not a live always-on phone.
Core category: property maintenance software.