Accurate Job Scopes
Captures trade-specific details before engineers visit, preventing wasted first trips.
Industries · MaintenanceOS
Job intake for maintenance firms that won't promise an engineer you haven't sent
Job intake built for trade operations. Captures trade-specific facts without false arrival times or invented dispatches.
Pre-launch status: under testing; not a live phone.
Sector key benefits
No False Promises
Never invents arrival slots or promises someone is on the way.
Clear Job Records
Complete timestamped intake trail to prevent customer disputes over what was promised.
The safety boundary
Assistant captures
Caller identity, property details, and repair descriptions.
Team clears
Critical safety latches, emergency hazards, budgets, and dispatches.
UK maintenance — not a generic AI receptionist
Generic receptionist tools answer phones. MaintenanceOS is written for UK property-maintenance operations. Positioning only — voice remains in commissioning preview; not commercial general availability.
Emergency triage vs jobs: UK/999 guidance is locked in product source (never 911). Danger is designed to latch for a person; a leaky tap stays a structured job — not an invented emergency visit.
Contractor dispatch language: intake is designed to capture who, what, where, and access. Rules must not invent a van, slot, or “someone is on the way.”
Out-of-hours honesty: designed to collect caller details when the desk is closed. That is not a public always-on phone or commercially live receptionist.
No client-money: no payment, refund, compensation, fee-waiver, or client-money execution authority — for the model or automated money movement.
Frequently asked questions
Will the AI tell a caller an engineer is dispatched?
No. The assistant must not invent bookings, arrival times, or contractor dispatches.
Can it quote or take customer payment?
No. The system has zero client-money execution authority; pricing decisions stay with you.
What happens with life-safety emergencies?
Directs callers to 999 for danger to life. Under testing; not a live always-on phone.
Core category: property maintenance software.